Finding Your Purchases

Bought a record or joined a membership on an artist's site, and now you can't find it? It's in your Sleeve account, under the email address you used at checkout. Sign in with that address and everything you bought is there.

Sign in with the email you bought with

Sleeve doesn't use passwords. On the artist's site, choose Sign in, enter the email address you used at checkout, and type in the six-digit code we send you. The code comes from support@sleevefm.com.

If you checked out without signing in, we made an account for you with that email address, and signed you in on the browser you bought from. You don't need to sign up again. On another phone or computer, or once that session ends, sign in with the same address and your purchase is waiting.

You may also get an email titled Verify your email address. That confirms the account is yours, but it doesn't sign you in. To get to your music, sign in with a code.

If the code doesn't show up, see Trouble Signing In.

Play or download a record

Go to the record on the artist's site while you're signed in. Where the buy button was, you'll now see Download. The full record plays right on the page.

Choose Download and pick a format:

• FLAC... lossless, exactly as it was mastered. Large files.
• WAV... the same audio as FLAC, uncompressed. Roughly twice the size.
• MP3 320... plays on anything, and it's the smallest file. On a record that was just released, the MP3 can take a little while to be ready. FLAC and WAV are there from the start.

You can come back and download it again any time.

See everything you've bought

All your purchases, from every artist, are listed in one place: app.sleeve.fm/account/collection/purchases. To get there yourself, open your account settings at app.sleeve.fm/account, then under Library choose Collection. If the artist's site uses its own web address, being signed in there doesn't sign you in here, so you may be asked for a code again. The Purchases tab lists every record you've bought.

Memberships are right next to it, at app.sleeve.fm/account/memberships. That's every artist you're a member of. You can also get there under Library, then Memberships.

Pre-orders

If you bought a record before it came out, it unlocks at the release date and time the artist set. Until then, the record's page says Ordered and shows the day it's out.

On release day you'll get an email from the artist saying the record is out. By then it's already in your collection, ready to play or download.

Receipts

Your receipt comes by email, titled Your receipt from and the artist's name. You can also find every charge under Billing, then Billing history, in your account settings.

Still can't find it

The most common reason is a different email address. If you have more than one, try signing in with each of them.

If that doesn't work, write to support@sleevefm.com. Tell us the email address you used at checkout, the artist, and roughly when you bought it, and we'll find it.